Staples work from home

Job Title: Work from Home Customer Service Representative - Staples

Company: Staples Inc.

Location: Remote (Work from Home)

Are you enthusiastic about providing exceptional customer service? Do you enjoy working independently while being part of a supportive team? Join us as a Work from Home Customer Service Representative at Staples and be a part of our commitment to making it easy for our customers to buy office products.

Responsibilities:

  1. Respond promptly to customer inquiries through various phone, email, and chat channels.
  2. Assist customers in placing orders, tracking shipments, and resolving product-related inquiries.
  3. Provide accurate and detailed information about Staples products, services, and promotions.
  4. Troubleshoot customer issues and collaborate with other departments to ensure timely resolutions.
  5. Document customer interactions and transactions accurately in the company's systems.
  6. Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.

Qualifications:

  1. Proven experience in a customer service or call center role.
  2. Excellent communication skills, both verbal and written.
  3. Ability to work independently and efficiently in a remote work environment.
  4. Familiarity with office products and basic knowledge of e-commerce platforms.
  5. Tech-savvy with proficiency in using customer service software and tools.

APPLY NOW


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