Company Overview:
Verizon Communications, Inc. is a dynamic and innovative Verizon company committed to providing top-notch [products/services]. We pride ourselves on delivering exceptional customer experiences and building lasting client relationships. As we continue expanding our operations, we seek a dedicated and motivated Remote Customer Service Representative to join our team.
Position Overview:
As a Remote Customer Service Representative, you will be crucial in ensuring our customers receive outstanding support and assistance. This is a remote position, allowing you to work from the comfort of your home while contributing to the success of our customer service team.
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and live chat.
- Provide information about products/services, pricing, and promotions.
- Assist customers in placing orders, tracking shipments, and processing returns.
- Address and resolve customer complaints professionally and efficiently.
- Collaborate with internal teams to ensure customer satisfaction and problem resolution.
- Maintain accurate and detailed customer records.
- Stay informed about product updates, industry trends, and company policies.
Qualifications:
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.