Company Overview:
Join our dynamic and growing team at Arsenault, a leader in Customer Service. We take pride in providing exceptional products/services to our customers and are dedicated to fostering a positive and inclusive work environment. As part of our commitment to employee well-being, we are excited to offer a Remote Customer Service Representative position with full benefits.
Position Overview:
As a Customer Service Representative working remotely, you will be a crucial part of our customer-centric team. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring an outstanding customer experience. Enjoy the flexibility of working from home while receiving comprehensive benefits.
Responsibilities:
- Respond promptly to customer inquiries through various channels, including phone, email, and chat.
- Provide information about products/services, pricing, and promotions.
- Assist customers in placing orders, tracking shipments, and processing returns.
- Resolve customer issues with professionalism and efficiency.
- Collaborate with internal teams to address customer needs and concerns.
- Maintain accurate and up-to-date customer records.
Qualifications:
- Previous experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Problem-solving abilities and attention to detail.
- Comfortable working independently in a remote setting.
- Proficiency in customer service software and communication tools.
- High school diploma; college degree preferred.