Join AAA Washington and enjoy working for a nationally recognized company in business for more than 100 years. We are looking for dedicated individuals with strong customer service, problem-solving, and communication skills to help our members. This role is the first point of contact with our members requesting roadside assistance and membership questions.
We currently have full-time positions open for a remote role in our Member Services Call Center. You must reside in Washington or Idaho to be considered.
WHAT YOU’LL DO:
- Responsible for analyzing customer requests and determining if the request is eligible based on customer account.
- Identify members’ needs, manage the interaction, and provide customer service in the resolution of customer inquiries.
- Perform basic troubleshooting for customers’ technical issues as needed.
- Utilize customer service standards and membership policies, exercising discretion, when necessary, to meet volume expectations.
- Perform business retention activities, including educating customers and members on product and service offerings.
- Escalate customer issues as needed to manager/supervisor and respective administrative department.
- Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
- Incorporates AAA’s vision, mission, and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission, and values.