Job Title: Call Center Customer Service Specialist (Remote Work)
Company: Synergy America, inc
Location: Remote
Are you passionate about providing excellent customer service? Do you thrive in a fast-paced and dynamic environment? If so, we want you to join our team as a Call Center Customer Service Specialist working remotely.
Responsibilities:
- Handle incoming customer inquiries and provide accurate information or assistance.
- Respond promptly to customer inquiries via phone, email, and chat professionally and courteously.
- Resolve customer issues and complaints effectively, aiming for first-contact resolution.
- Maintain a thorough understanding of products, services, and company policies to provide accurate information to customers.
- Document all customer interactions and transactions accurately in the company database.
- Collaborate with team members and other departments to ensure seamless customer experiences.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction.
Qualifications:
- Proven experience in a customer service or call center role.
- Excellent communication skills, both verbal and written.
- Ability to work independently and collaboratively in a remote team environment.
- Strong problem-solving skills and the ability to think on your feet.