Application Support Specialist
ABS Kids is looking for an Application Support Specialist I to join our Systems Administration team. The Application Support Specialist I position is remote, reporting to the Lead Systems Administrator, and will provide user data entry, systems support, and basic troubleshooting to our Clinical and Administrative team members.
Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best in class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our patients.
What would you do?
- User account adds, moves, and changes within business SaaS applications
- Provide Tier I application support to end users
- Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or phone calls
- Track and document all support requests, from receipt to resolution, within the IT ticketing systems
- Adhere to Helpdesk process, procedures, and Service Level Agreements (SLAs)
- Document and escalate priority technical issues to IT Systems leadership, other internal groups, or external vendors
- Stay current with business application use, changes, and updates
- Recommend expanded or improved use of business applications
- Create and maintain application use and support documentation
- Other duties as assigned