Job Title: Entry-Level Online Customer Service Representative
Job Summary…
Amazon is seeking enthusiastic individuals to join our team as Entry-Level Online Customer Service Representatives. In this role, you will be responsible for providing exceptional customer service to our online customers, addressing inquiries, resolving issues, and ensuring a positive experience with Amazon services and products.
Key Responsibilities:
* Respond promptly to customer inquiries via various online platforms such as chat, email, and social media.
* Assist customers with order placement, tracking, and delivery inquiries.
* Resolve customer complaints and concerns with professionalism and empathy.
* Escalate complex issues to appropriate channels for resolution.
* Collaborate with cross-functional teams to improve customer satisfaction and service processes.
* Maintain accurate records of customer interactions and transactions.
Required Skills and Qualifications:
* Excellent communication skills, both written and verbal.
* Strong problem-solving abilities and attention to detail.
* Ability to multitask and prioritize in a fast-paced environment.
* Basic computer proficiency and familiarity with online communication tools.
* Demonstrated customer service experience or willingness to learn.