Have you ever ordered a product on Amazon websites and when the box arrived wondered how you got it just as promised, what it cost Amazon, and what kinds of systems & processes must be running behind the scenes to power the whole operation?In the NA Direct Fulfillment (DF) team our wildly important goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered as fast as feasibly possible, safely, on time, in full...every time. To do this, we have to continually innovate in our supply chain, plan for, design and manage our evolving transportation and Vendor networks.The Program Manager, will work with the NA and other Regional DF teams to develop and integrate products, create processes, and build mechanisms that continuously improve the Customer Experience as measured by the Speed and Accuracy metrics, and also improve the Vendor’s ease of doing business and growth opportunity with Amazon.Key job responsibilitiesThis role's scope will include conducting and interpreting analytical deep dives into Vendor data and metrics to develop strategy, improve performance, and grow volume. The PM will coach team members though the application of data-driven action planning, utilization of self-service resources, and implementation of mechanisms. The PM will measure and communicate the results of your programs to stakeholders to ensure we are deploying meaningful and measurable actions focused on long-term outcomes. Finally, the PM will directly outreach to vendors to root-cause and execute scalable solutions to improve performance.A day in the life
- Directly outreach to vendors to root-cause and execute scalable solutions to improve delivery accuracy and speed for our largest marketplace, North America.
- Work with Product, Tech and other Ops stakeholders to contribute to development of processes and new launches
- Manage, execute and report to leadership by owning a specific program with scope and impact across North America